Welcome to MyCouncil

Welcome to the MyCouncil area of the website. From here you can access various portals which allow you to view account information which is personalised to you.

do it online

Please note you need to log in to each portal separately.

Newcastle City Council


View your council tax, housing benefit and business rates online.

To register for council tax, report a change, or apply for a discount or exemption you don't need to log in, just complete an online form:

My Account – Landlords

View information about Housing Benefit that is paid to you.


You can now apply, request and report things like bins, fly-tipping, bulky waste and pest control.


You can now report a repair and view your appointments online.


Register for an account and get the benefits of accounts balances, payment history and you can register your credit and debit cards to make payments even easier to the council.

My Neighbourhood

Use My Neighbourhood to get information for:

  • bin collection dates
  • Councillor details
  • ward information
  • useful links