Welcome to MyCouncil

Welcome to the MyCouncil area of the website. From here you can access various portals which allow you to view account information which is personalised to you.

do it online

Please note you need to log in to each portal separately.

Newcastle City Council


We are replacing our MyAccount system with an improved, modern and user friendly service. Unfortunatley we have had to close down the MyAccount service temporarily.
You will be able to continue to use our online forms and ask for support here.

To register for council tax, report a change, or apply for a discount or exemption just complete an online form:

My Account – Landlords

View information about Housing Benefit that is paid to you.


You can now apply, request and report things like bins, fly-tipping, bulky waste and pest control.


You can now report a repair and view your appointments online.

My Account - Employee

Use My Account - Employee to get information for:

  • Employee services:
  • (payslips
  • p60)

My Neighbourhood

Use My Neighbourhood to get information for:

  • bin collection dates
  • Councillor details
  • ward information
  • useful links