Written by Janice Hall, Libraries Development Manager (Communities)
It is great to report that our library service has been awarded full compliance in the Customer Service Excellence Award. The assessor said he was ‘very impressed with the standards throughout the whole service from the impressive buildings, knowledgeable and courteous staff, through to the accessible information provided about the service.’
It was very good for all the library staff to hear about this accolade which was a tribute to all their hard work. Another of the feature of the service which impressed the assessor was the variety of work we do with other agencies to enhance the service. A good example of this was a project which has just been completed called The National Young Readers Programme. Coordinated by the National Literacy Trust and supported by the Universal Bank of Switzerland, we delivered this project which linked Children’s Centres and libraries. Over 1000 books were given to children who also took part in lots of literacy based activities. All children who weren’t already members joined the library and received their first library card.
I have chosen a children’s book to mention this time – Sky Hawk by a new author Gill Lewis. It’s a beautifully written wildlife adventure intertwining the lives of two children with that of an osprey. I just couldn’t put this book down and will be recommending this to as many children as possible taking part in our Summer Reading Challenge! I have nominated this title as one of the books promoted on the next World Book Night in April 2012. Send in your book recommendations for World Book Night.
Libraries Development Manager (Communities)